FAQs
Questions answered in moments.
Find quick answers to the most common questions about Lemonsuction. If you need more help, email [email protected]—a real person responds within 24 hours.
Shipping & delivery
How discreet is shipping?
Every order ships in plain packaging with no logos or brand markings. Return address shows 'LSC Group, LLC' for complete privacy.
How fast does it ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited 1–2 day shipping available at checkout. International orders typically arrive in 5–10 business days with duties prepaid.
Do you ship worldwide?
We ship to Canada, the UK, Australia, and the EU. All duties and taxes are calculated upfront—no hidden fees at delivery.
Returns & warranty
What's your return policy?
30-day full refund guarantee with free return shipping. We accept returns on used products with no condition requirements. All returned items are responsibly recycled.
How long is the warranty?
Two years on all devices. Covers manufacturing defects, motor failure, battery wear, and silicone separation. We replace or repair items free of charge.
What if it arrives damaged?
Contact [email protected] with a photo and order number. We typically send a replacement same-day with a prepaid return label included.
Materials & safety
What materials are used?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, and rechargeable lithium-ion battery. All products are phthalate-free, BPA-free, and latex-free with full specs on each page.
Is your product waterproof?
Yes—IPX7 rated and fully submersible to 1 meter for 30 minutes. Perfect for shower, bath, or poolside use.
How quiet is it?
33–48 dB depending on intensity level—quieter than a soft conversation. Noise levels verified by independent audiology testing.
Product & usage
How long does the battery last?
Up to 120 minutes per full charge, depending on intensity. Full charge time is 90 minutes using the included USB-C magnetic charger.
How do I clean it?
Warm water with mild cleanser, 30 seconds, pat dry. Complete care instructions available on the [Care page](/care).
Can I travel with it?
Absolutely—TSA-friendly, comes with a travel pouch, and features a safety lock (hold button 5 seconds) to prevent accidental activation.
Can't find what you're looking for? Email [email protected] and we'll help—our team updates FAQs weekly based on customer feedback.